CUSTOMER SERVICE

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CONTACT US

Have questions?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: support@gooez.shop

or fill in our contact form:

Thanks for submitting!

 

FAQ

01

I’ve found the clothing I want but can’t select my size

 

We apologize for this inconvenience, if you can't find your size or select a size, it might mean that we don't have it available at this moment, you could subscribe to GOOEZ apparel in order to stay updated when we restock, we appreciate your patience.

03

Has my order been sent yet ?

 

Because our orders are handled manually, it might take up to 2 days for you to receive a confirmation of your order being sent, you will receive a tracking number and more information regarding your order, we definitely appreciate your patience. 

05

Part of my order is missing

 

We are so sorry to hear that! we definitely would be happy to help you resolve this issue, please send us an email to support@gooez.shop with your order number and the missing item. 

07

Which methods of payments can I use?

 

Right now we accept most Debit and Credit cards as well as Apple Pay, we are working to accept PayPal payments soon, and we will keep you updated via email. 

09

Is it safe to order online?

 

Safer than crossing the Red Sea with Mosses when God gave him the power of splitting it in two, if you have questions or concerns, we will be happy to answer them via email, so you can feel more comfortable ordering online. 

02

 

Can you give me more information about the clothing?

In every store item, you will be able to see more detail about the clothing materials, size scales, and more.

04

Can I track my order ?

 

After placing an order your will receive a confirmation email, but your tracking number would take a while to create, you will receive another email with your tracking number, we appreciate your patience while we prepare your order. 

06

You’ve sent me the wrong items

 

Ups! that shouldn't happen, but as humans, we make mistakes, we apologize for the inconvenience, please send us an email to support@gooez.shop with your order number and more information about your items. 

08

I forgot to use my discount code

 

Ups! We are sorry to hear that, you could send us an email to support@gooez.shop with your order number and your discount code, we will be happy to help you resolve this inconvenience. 

10

Delivery - How much is it and how long does it take?

 

We understand that having to pay for delivery is not nice, so we decided to include the delivery and shipping prices inside our products.

The delivery duration will depend on your location and when the order is placed, but it shouldn't take more than 2 weeks to arrive, we appreciate your patience while we are placing these orders manually.